Delivery & Payments
How we ship your items and how you can pay for them
Delivery
Orders are delivered across Japan using third party delivery companies. Most packages are delivered by Sagawa Kyubin, but we also use Kuroneko Yamato and Seino Express in certain circumstances.
| Location | Delivery (per box) | Max weight | Notes |
|---|---|---|---|
| Mainland Japan | ¥500 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥1,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) | |
| Hokkaido | ¥1,000 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥2,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) | |
| Okinawa | ¥1,500 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥3,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) |
The delivery costs will be calculated and confirmed with you after your order details have been checked.
Delivery charges
The cost of delivery is based on your location and the size of the package required to ship your order.
Most packages will fall within the 1,000yen per package category for delivery within Honshu (mainland Japan). Hokkaido deliveries will be charged 2,000yen per package and Okinawa deliveries 3,000yen per package.
Very small orders that can be packed into our smallest box (up to a maximum of 1000 business cards, 1000 A6 flyers, or 500 postcards), will be charged at the lower rate of ¥500 (mainland Japan), ¥1,000 (Hokkaido), or ¥1,500 (Okinawa).
For very large or bulky orders however, additional delivery charges may apply. All large-format poster orders for example are delivered rolled in tubes and are charged at a minimum of 2,000yen, regardless of delivery area.
Multiple delivery locations
For multiple delivery locations, a surcharge of ¥500 per location will be added, on top of each delivery fee. Please contact us before ordering if you would like to ship to multiple locations and we can provide a quote.
Packaging
Your order will be first wrapped in protective brown paper or shrink-wrapped and then sealed in plain, cardboard boxes together with paper or plastic padding material. Finally the shipping label is applied and handed off to the courier.
The number of boxes required to package your order will depend on the size and volume of the product(s) ordered. When ordering multiple items at once, they will be packaged together where possible.
Delivery schedule
Delivery time is a minimum of 1 day after leaving the production hub. For delivery to Okinawa, Hokkaido or other far-flung locations, an additional 1-3 days is usually required. See table for more details.
Delivery days by Japan area
Requesting a time of day for delivery
Due to the late hour that packages leave the production hub, we are unable to request next day AM deliveries. Other time periods (12 noon-2pm, 2-4pm, 4-8pm, 6-9pm) we are able to request however but please note that it is only a request and as such, no promise or guarantee can be made.
Many factors both foreseen and otherwise can prevent your package from arriving during the time-slot requested and, although the delivery company will do its best, there are no guarantees. Particularly during the peak seasons of Golden Week and New Year, specified times cannot be honoured. Mojoprint cannot be held responsible if your package does not arrive within the times requested and appreciate your understanding on this matter.
| Region | Delivery area | No. Days |
|---|---|---|
| Kansai | Osaka-fu (大阪府), Hyogo-ken (兵庫県), Nara-ken (奈良県), Wakayama-ken (和歌山県), Shiga-ken (滋賀県), Kyoto-fu (京都府) | 1 |
| Kanto | Tokyo-to (東京都), Kanagawa-ken (神奈川県), Chiba-ken (千葉県), Saitama-ken (埼玉県), Gunma-ken (群馬県) | |
| Chugoku | Tottori-ken (鳥取県), Hiroshima-ken (広島県), Shimane-ken (島根県), Yamaguchi-ken (山口県), Okayama-ken (岡山県) | |
| Shikoku | Tokushima-ken (徳島県), Ehime-ken (愛媛県), Kagawa-ken (香川県), Kochi-ken (高知県) | |
| Hokuriku | Niigata-ken (新潟県), Nagano-ken (長野県), Toyama-ken (富山県), Fukui-ken (福井県), Ishikawa-ken (石川県) | |
| Tokai | Yamanashi-ken (山梨県), Aichi-ken (愛知県), Shizuoka-ken (静岡県), Mie-ken (三重県), Gifu-ken (岐阜県) | |
| Kyushu | Fukuoka-shi and Kitakyushu-shi | |
| Kanto | Ibaraki-ken (茨城県), Tochigi-ken (栃木県) | 2 |
| Tohoku | Aomori-ken (青森県), Iwate-ken (岩手県), Miyagi-ken (宮城県), Akita-ken (秋田県), Yamagata-ken (山形県), Fukushima-ken (福島県) | |
| Kyushu | Fukuoka-ken (福岡県), Nagasaki-ken (長崎県), Kumamoto-ken (熊本県), Kagoshima-ken (鹿児島県), Miyazaki-ken (宮崎県), Oita-ken (大分県), Saga-ken (佐賀県) | |
| Hokkaido | Hokkaido (北海道) | 3 |
| Kyushu | Outlaying islands in Kagoshima-ken, incl. Tanegashima, Amami-Oshima, Yakushima etc. | 4 |
| Okinawa | Okinawa Main Island (沖縄県本島) | |
| Okinawa | Outlaying islands (その他離島) | 5+ |
Tracking your order
When we ship your order it is given a unique tracking number, enabling you to track the progress of your delivery via the various third-party courier websites.
Package numbers and courier details will be provided to you as part of our final confirmation email. You can also find your tracking number from your dashboard.
Payment options
During checkout, you will be prompted to select your preferred payment method from the following options:
Credit Card
Pay online with your credit card using the hassle-free Stripe payment gateway. We accept all major credit cards.
Once we can confirm your data is print-ready, we will issue an invoice by email for the full amount, including delivery. Simply click the green payment button at the top of the invoice to open the secure payment page. After confirmation of payment, the turnaround for your item will be confirmed and production can begin.
PayPal
Pay online via PayPal using either your PayPal balance or a credit card. You do not need a PayPal account in order to pay by credit card.
Once we can confirm your data is print-ready, we will issue an invoice by email for the full amount, including delivery. After confirmation of payment, the turnaround for your item will be calculated and production can begin.
Bank transfer
Pay offline via (pre-paid) domestic bank transfer. We will send you an invoice for the full amount once we can confirm your data is print-ready.
After confirmation of the transfer, the turnaround for your item will be calculated and production can begin. The transfer fee must be borne by the remitter.
International Remittance
For international clients that are unable to pay via PayPal or Stripe, we also accept payment via (pre-paid) international bank transfer as a last resort.
We will send you an invoice by email for the full amount including delivery once we can confirm your data is print-ready. We charge an additional international transfer fee of ¥7,000 to cover the fees incurred on both ends of the transaction. When remitting the transfer, please charge all fees to us. After confirmation of the transfer (usually within 3-5 working days), the turnaround for your item will be calculated and production can begin.
Receipts
Online payment receipts
When paying for your order via PayPal or Stripe, you will receive an automated receipt of payment confirming the successful transaction against our invoice.
Bank transfer receipts
When making a payment by bank transfer, the transfer receipt you are issued with (or presented with on-screen for online transactions) is a legally recognized receipt and is accepted by the Tax Bureau.
Should you require a receipt issued by Mojoprint however, please send us this transfer receipt and we will happily exchange it. We are unable to make a new receipt without it as it would result in the issue of multiple receipts for the same goods.
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